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esure choose RightIndem as their digital claims technology platform

“We’re on a mission to transform our business into a world-class digital insurer, and to disrupt the insurance industry” – David McMillan, CEO at esure.

RightIndem - an investee company of the Symvan Technology EIS Fund - are excited to announce it has been chosen as esure’s digital claims technology partner. esure Group is proud to partner with disruptive tech firms to deliver fantastic customer experiences.

esure are undergoing a transformation programme that will result in a world-class digital ecosystem; leveraging cutting-edge processes and technology, insights and data, alongside fantastic customer service, to deliver more personalised experiences that meet the evolving needs and expectations of their customers.

The programme includes the delivery of a new insurance technology platform which fits into its evolving architecture – cloud-enabled, open, and compatible with microservices and API stacks. Forming the backbone of esure’s technology platform are:

  • Cloud-based Amazon Web Services (AWS);

  • Omni-channel contact centre Amazon Connect;

  • The US Digital Insurance Coretech platform from EIS; and

  • The RightIndem Digital Claims Platform

At Insurtech Insights Europe, esure's Chief Strategy and Transformation Officer Roy Jubraj explained the massive amount of planning and hard work required to become the “Insurer of the Future”.

“Our technology partners have been carefully chosen and we have E&Y leading the programme to help ensure that these ambitious goals are achieved.”

“We are beyond thrilled to support esure in their mission of becoming a world-class digital insurer. With the RightIndem solution, and an integrated ecosystem capability, esure will deliver a digital, hassle-free, and reliable claims experience to their customers” said Oliver McGuinness, CEO of RightIndem

About RightIndem

RightIndem offers a digital self-service claims platform for insurers, TPAs and brokers that transforms the claims experience by making the process easy and hassle-free for customers. The solution is a white-labelled platform for customers to self-serve their own claim through a curated digital process accessible on any device. The platform leverages structured and unstructured data capture and connects to RightIndem’s ecosystem of third-party fulfilment solutions, to automate key decisions on claims.

To find out more about RightIndem, visit

About esure

Founded in 2000, esure Group is one of the UK’s leading personal lines insurers. The Group provides motor and home insurance products through the prominent esure and Sheilas’ Wheels brands, and currently has a total of more than 2.4million policyholders. The Group is dedicated to building world-class insurance fundamentals across pricing and underwriting, claims and customer service, underpinned by data and analytics – the DNA of insurance. Looking forward, esure Group is progressing its digital transformation programme to become a world-class digital insurer, focused on the development of a new technology platform, its customer propositions and data assets.

To find out more about esure, visit


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